Shipments

Your pack shipment

Packages are generally dispatched within 1 day after receipt of payment and are shipped via DHL, FedEx, Collisimo, depending on the customer destination. As soon as your order is verified and stored on our system, you will have full pprogress information in every step of the process. Once your package has left the warehouse and is in the hands of the courier service, we can provide you with the Tracking link, so you can keep a track of your parcel. 

Shipping fees do NOT include handling and packing fees as well as postage costs. Handling fees are fixed, whereas shipping fees vary according to total price of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Most packages arrive at the customer's door within a 2-3 days from the time of order. Boxes are amply sized and your items are well-protected, so you don't need to worry for your goods.

Returns

General rules for eligibility of return/exchange

Sexy4Sexy will gladly accept eligible merchandise received within 15 (fifteen) days from the date of purchase. You can return for refund, exchange or store credit.  The customer must obtain a Return Merchandise Authorization number (RMA#) online before the merchandise is mailed back to Sexy4Sexy.

Items not eligible to be returned : Panties, Stocking, body stocking, Eye Lashes, Make-up, Pasties, body appliques, pantyhose, wigs, and price reduced or Clearance Items

Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.

Please immediately try on the main portion of your item to ensure it fits properly. Please do not try on any panties, stockings, or accessories until you know the item fits properly.

If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date.  Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a 10 euro repackaging fee. Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.

As the customer, you are responsible for the shipping fees back to Sexy4Sexy. Please ship whatever shipping method you prefer.  Sexy4Sexy strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Sexy4Sexy is not responsible for any packages lost in the mail stream.  It is the customer's responsibility to research any lost package shipped back to Sexy4Sexy that may have been lost in the mail stream.

Eligible Items

Most items purchased from Sexy4Sexy are eligible for return or exchanged as long as they are in their original unworn condition, with all pieces/accessories, and in their original packaging. There are some items that cannot be returned. Please see below.

Items not returned in original condition are subject to NO refund, NO store credit, NO exchange.

• Panties ( Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on opened panties or items that cover the crotch.
• Stocking, body stocking, Eye Lashes, Pasties, body appliques, and pantyhose
• Wigs
• Items that have been worn
• Items that have been washed
• Items with tags removed.
• Items that smell of cigarette smoke, body odor or perfume.
• Items that have lotion or body glitter on them.
• Items that have human & animal/pet hair on them. Items that are soiled or stained.
• Items not returned in original packaging.
• Sale or Clearance Items: This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.
• The above items that are not eligible for returns, will be returned back to the customer at the customer's expense.

What is Original Packaging?

• Original tags
• Insert cards
• Vinyl Hanging Snap Bags with Photo Insert
• Bar code identification
• Sticker labels
• Boxes / Cartons
• Plastic packaging

What if the items I order includes panties, g-string, thong, or stockings?

Please do not try the intimate part of the items on.  We cannot accept the primary item back if the accessory items such as pantie or stockings have been tried on.  Just quickly try on the primary item such as baby doll or corset, not the accessory items such as the pantie or stockings.

Can I return only a portion of an item set?

No, all items have to return as a complete set in the original unworn condition and original packaging.

Can I return shoes or boots?

If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date.  Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a 10 euro repackaging fee  Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.

How do I get reimbursed for my returned merchandise?

The merchandise is refunded to the credit card used to make the transaction or a store credit is issued. The original shipping and handling charges are non-refundable. Refunds and store credit are for merchandise only.

How long does it take for my credit card to be refunded when return an item?